30 Days Return

Return Policy

  1. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon filling out the RMA request.
  2. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within thirty (30) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer.
    We offer 30 days free returns policy,but We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
  3. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted. Only the return freight for incorrect items delivered to the customer will be paid for by us.
  4. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.

Return Merchandise Authorisation (RMA) Procedures

  1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please contact us to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
  2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
  3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
  4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

Return Policy for Clearance Promotional Items

  • All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
  • If you are not satisfied with our product(s), please contact us to obtain a RMA Number within thirty (30) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
  • A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
  • Refund request would be accepted ONLY when replacement items are not available.